Frequently Asked Questions
How can I contact you?
You can fill out the "Contact Us " form or reach us on Facebook or Instagram for faster response. Link at the end of the page. You can also email us and we answer as soon as possible.
How long do I have to wait to receive my item?
Most of our items take a long time to be made.
Crochet sets 9-12 business days plus shipping time
Yarn ships within 1-2 business days plus shipping time
Tutus 5-7 business days plus shipping time
Usps Postal Service Shipping time is 3-5 business days for most orders.
Is this site secure?
Yes your payment will be processed by Shopify secure payments which is encrypted using Stripe or Paypal depending on your choice.
Can you customize colors?
Yes, most items have the option to customize but if you do not see the option please contact us. We are more than happy to make the items in other colors if we have them.
Can you cancel my order or part of my order?
Cancellations are accepted within 24 hours only for finished items. Cancellations are not accepted for digital downloads due to their nature.
Can I return my item?
We gladly accept returns, please visit our return policy for details. Returns must be made within 14 days of delivery.
Can I exchange my item?
Yes, Item should be returned within 14 days from the day of delivery
Do you provide tracking number?
Yes all the orders are shipped with tracking numbers
Do you have more reviews?